Senior Digital Product Management

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Digital Product Manager.  

Business: Digital & CX

Principal responsibilities

• Manage the entire product lifecycle to ensure customer needs and business outcomes are met and benefits are realised. Select and adapt suitable development approaches, whether predictive (plan-driven) or adaptive (iterative or agile). Collaborate closely with Technology & Transformation Leads to deliver the digital product change agenda on time and within budget. Take a hands-on role in removing obstacles by taking appropriate actions and escalating issues, when necessary, at both junior and senior levels.
• Conduct analysis of market and user research, feedback, expert insights, and usage data to understand needs and spot opportunities. Use this understanding to find ways to set products apart and enhance customer experience. Create product variations that support different propositions and determine the best positioning for various customer segments. Prioritise product requirements and oversee the product backlog. Coordinate pilots, launches, communication, and training efforts to support product rollouts. Establish clear requirement baselines, secure formal approval, and ensure traceability in line with change management policies.
• Take responsibility for achieving objectives and key results (OKRs) across the digital product. Use data to guide prioritisation and decision-making, always focusing on return on investment. Make sure priorities drive the most impact and identify new capabilities that could add value in markets, helping meet overall product goals. Apply systemic thinking and creativity to structure complex problems, making them easier to address. Consider costs, benefits, and potential obstacles as you develop solutions.
• Provide practical coaching and support to the wider agile team, helping individuals and teams reach their full potential. Foster an environment where Teams perform at their best, aligning effort with strategic goals and results.

Knowledge & Experience / Qualifications

• Significant experience in a global or regional product management role with in-depth mobile experience is essential. Must have proven experience in working in a cross functional matrix environment with market and global teams
• Must have extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
• Prior consumer financial services industry experience is highly desirable however applicants must have a strong understanding of Mobile first business models.
• Strong communication skills for navigating through business requirements, differences of opinion on approach. Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
• Excellent understanding of risk framework and experience of working with external departments: legal, compliance, financial crime & fraud, risk. A strong outward focus and grasp of the competitor environment – opportunities, threats & gaps is a requirement.

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Software Development (GuangDong) Limited***