Senior Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business:Group Functions Technology

Principal responsibilities

• Own the end-to-end application, service and infrastructure control for assigned services.
• Oversee stable service operation and continual service improvement.
• Ensure adherence to governance processes and compliance with all FIM requirements plus IT controls and processes.
• Plan service requirements including evergreening, capacity upgrades, vulnerability management, demand and business growth.
• Manage delivery, execution and maintenance of IT control tasks, coordinating resources and escalating where needed.
• Act as a contact and escalation point for stakeholder requests related to assigned services.
• Collaborate with cross-functional teams including other Service Owners, POD team members, Risk and Control Officers, SSP Leads and Cyber Security.
• Maintain accurate service and application information through regular reviews of inventory tools.

Requirements

• Bring proven experience in IT Service Management or infrastructure and software support or project management.
• Apply very good knowledge of ITIL methodologies, particularly Service Level Management (SLM), service continuity, information security management and change management.
• Demonstrate good understanding of IT infrastructure and architecture plus risk and issue management.
• Build and maintain strong working relationships with stakeholders and colleagues.
• Show experience delivering added value initiatives with clear outcomes.
• Bring strong experience in IT control, governance and compliance.
• Present and communicate effectively in senior forums including negotiating and preparing materials for meetings.
• Communicate fluently in English across written and spoken channels.
• <Qualification> BE/B.Tech/MCA/M.Tech

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***