Senior Consultant Specialist

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business: IWPB Technology 

Principal responsibilities

1) End-to-end service ownership (AWS API platform)

• Own reliability and operational readiness for API services deployed on AWS across multiple environments (dev/test/stage/prod).
• Drive service lifecycle management: onboarding, runbooks, SLO/SLI definition, capacity planning, and continuous improvement.
• Partner with engineering, security, and operations teams to ensure production standards are met before release.

2) Observability, monitoring, and alerting

• Design and implement monitoring and service status visibility (dashboards, service health views, dependency mapping).
• Build actionable alerting (noise reduction, correlation, severity models, on-call readiness).
• Use and optimise tooling such as AppDynamics, Splunk, CloudWatch (and related AWS-native telemetry) to enable fast detection and diagnosis.

3) API gateway and traffic management

• Operate and optimise Kong Gateway (or equivalent) for routing, rate limiting, throttling, authentication integration, and policy enforcement.
• Ensure gateway configuration supports resilience patterns (timeouts, retries, circuit breakers where appropriate) and safe deployments.

4) Authentication, authorisation, and security controls

• Work with IAM/security teams to ensure strong authentication/authorisation controls (e.g., OAuth2/OIDC, mTLS, token validation, secrets management).
• Embed security-by-design into operational processes: secure configuration, least privilege, audit logging, and environment hardening.

5) Resilience engineering and DR

• Define and implement resilience patterns: multi-AZ design, failover strategies, graceful degradation, and dependency resilience.
• Lead DR planning, testing, and evidence capture (RTO/RPO alignment, runbooks, game days).
• Conduct chaos/resilience testing and drive remediation of systemic weaknesses.

6) Incident management and problem management

• Lead major incident response (triage, coordination, communications, recovery).
• Perform incident analysis (RCA), identify root causes, and drive corrective/preventative actions.
• Improve operational maturity: post-incident learning, trend analysis, and reliability backlog management.

7) CI/CD, release reliability, and environment management

• Partner with engineering teams to improve CI/CD pipelines and release safety (progressive delivery, canary/blue-green, automated rollback).
• Standardise environment provisioning and configuration management (IaC preferred).
• Ensure operational controls are in place for change management and production releases.

8) Database and dependency reliability

• Provide reliability guidance for databases and stateful components (performance, backup/restore, replication, patching, capacity).
• Monitor and improve dependency health (queues, caches, third-party services) and define clear operational ownership.

9) Vulnerability management (CVE) and patching

• Own/drive operational response to CVE and vulnerability findings: triage, risk assessment, patch planning, and verification.
• Coordinate with security and engineering to ensure timely remediation and compliance reporting.

10) Leadership and stakeholder management

• Lead and mentor SRE/operations engineers; set standards, ways of working, and on-call practices.
• Communicate reliability posture to senior stakeholders using clear metrics (SLO attainment, incident trends, MTTR, change failure rate).

Build strong cross-team collaboration across product, engineering, security, and platform teams.

Requirements

• 10+ years’ experience in fintech or regulated financial services operating customer-facing digital platforms.
• Proven experience leading SRE/production operations for cloud-based services, ideally AWS.
• Strong hands-on experience with:
• API gateways (Kong preferred) and API platform operations
• Observability tooling: AppDynamics, Splunk (plus log/metric/trace best practices)
• Incident management, RCA, and operational governance
• CI/CD pipelines and release engineering practices
• Security controls: IAM, secrets management, secure configuration, vulnerability/CVE remediation
• Database operations and performance troubleshooting (SQL/NoSQL exposure beneficial)
• Strong understanding of reliability engineering concepts: SLI/SLO, error budgets, capacity planning, resilience patterns, DR.

Technical skills (preferred)

• Infrastructure as Code: Terraform/CloudFormation (or equivalent)
• Containers and orchestration: Docker/Kubernetes/EKS (if applicable to your stack)
• Scripting/automation: Python, Bash, or similar
• AWS services commonly used in API platforms (e.g., EC2/ECS/EKS, ALB/NLB, Route 53, CloudWatch, IAM, KMS, RDS/DynamoDB, S3)

Soft skills / behaviours

• Calm, structured leadership during high-severity incidents.
• Strong stakeholder communication—able to translate technical risk into business impact.
• Bias for automation and continuous improvement; pragmatic and delivery-focused.
• Collaborative mindset across engineering, security, and operations (“we succeed together”).

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (GuangDong) Limited***