Senior Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business: CIB - Client Services Tech

Principal responsibilities

• Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime.
• Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues.
• Global and Regional Coordination:
• Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment.
• Coordinate with global teams to manage incidents affecting distributed banking systems, ensuring consistency in processes and standards.
• Work closely with application support teams to resolve escalated issues and implement fixes for production systems.
• Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance.
• Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution.
• Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures.
• Drive initiatives to reduce recurring incidents and improve system stability.
• Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics.
• Provide regular reports to senior management on system health, incident trends, and SLA adherence.
• Enhance support processes, tools, and documentation to improve operational efficiency and response times.
• Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows.
• Ensure compliance with region’s regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable.
• Work with security teams to protect sensitive financial data during incident resolution where applicable.
• Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence.
• Ensure team readiness for on-call support and efficient incident handling.

Knowledge & Experience / Qualifications

• Minimum of 8 years of experience in IT production support.
• Proven experience supporting complex banking applications in a global banking environment.
• Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment.
• Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis.
• Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment.
• Experience in L1/L2 support and coordination with application teams/vendors.

HSBCKL/XA*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”  

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized. 

***Issued By HSBC Software Development (GuangDong) Limited***