Senior Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business: Emerging Technology

Principal responsibilities

Design Leadership

• Execute a user experience strategy that aligns with the goals of the LLM-based productivity tool, ensuring it meets the needs of colleagues and enhances productivity.
• Support the design standards by utilising CX best practices, libraries, and frameworks to build production code and deliver a best-in-class experience for end users.
• Ensure that the interface is not only functional but also visually appealing and intuitive to the users.
• Report on UX impact using qualitative and quantitative metrics.

Cross-Team Collaboration

• Collaborate with various teams, including product owners, developers, and users to integrate design solutions that support business objectives and user needs.
• Work in a structured manner to align with Technology and Product teams: JIRA, Kanban boards, and CICD pipeline (Azure Devops Pipeline).

User Research & Analysis

• Collaborate with Engagement Lead and participate in user research and journey design where required to gain better insight into user requirements, trends and habits.
• Analyse user research data to inform design decisions and improve user experience.
• Stay abreast of industry trends and incorporate innovative design practices to maintain the application as a best-in-class productivity tool.

Requirements

Experience and Knowledge:

• Experience in UI/UX design, specifically with web applications, design systems, and user research.
• Experience with user research methods to inform design decisions.
• Knowledge of emerging technologies such as Artificial Intelligence and Generative Artificial Intelligence (AI/GAI).
• Exceptional interpersonal and communication skills, with the ability to articulate AI concepts to technical and non-technical audiences.

Skills and Qualification:

• Strong written and verbal communication skills to effectively convey information to users and engage stakeholders.
• Strong ability to analyse data and translate insights into strategic actions and design.
• Proactive attitude, self-motivated, goal-oriented, and passionate about staying up to date on the latest technology advancements and their benefits to financial services.

You'll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***