Senior Business Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

Business: MSS Operations Technology

Job ID: 65450

Principal responsibilities:

• Takes ownership of Production Support activities across the platform -
• Ensures 2nd line support requests, clarity tickets, ad-hoc queries, support to the Application/Platform and track its completion/resolution.
• Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for various system Users.
• Work closely with SMEs, BAs and QAs and provide Root Cause analysis with recommendations for improvements.
• Proactively liaise with the vendor to get faster resolution by having constant follow-ups.
• Maintain good relationship with Upstream and Downstream systems and have a visibility of whole Front to Back trade flow.
• Helps users in solving data issues and perform System admin and User admin tasks.
• Escalate Critical, High and Medium issues immediately with Business, Ops and drive a resolution call with Production Support managers, SMEs and Vendor.
• Status Reporting – generate weekly report of Production Issues, Communicate Business about Changes to Production.
• Deployment to Production – Be aware of what Changes are going in Production environment, be able to own Static/Config changes to be done and have functional understanding of the change.
• Takes pro-active responsibility for directly managing own tasks and indirectly driving the tasks of others which contribute to the success of directly owned tasks, escalating appropriately as required to meet agreed deadlines.
• Creates and maintains high-quality deliverables & artefacts in accordance with HSBC’s Agile methodology.
• Acts to positively challenge thinking and drive good solutions.
• Builds and maintains positive, complementary working relationships with partner teams across Markets & Securities Services IT and Stakeholders in Operations, Asset Servicing and Product Control
• Management of stakeholders and Vendor owning the RIMS application.
• Working with multiple delivery and business partner teams across the Program as set out in the business case.
• Managing changing priorities in a dynamic environment.
• Aspire to be a level 3 support and continuously work in building a strong functional expertise and presence in Pune location.
• Mentor other team members on handling and resolution of complex tasks entailing analysis.
• Have a mindset to automate and reduce Production Toil and keep track of key metrics.

Knowledge & Experience/Qualifications:

• An experienced IT Production Support Analyst with a comprehensive Post Trade experience in Cash and Debt Securities (Bonds and Repos) and demonstrable track-record of delivery success in IT change projects.
• Extensive experience working on joint operational and IT change projects in either an international investment bank and/or a major consulting firm within financial services.
• Have domain knowledge about Trade Lifecycle, Confirmations, Settlements (Swift Messaging and CREST)
• Technical literacy would need to include at least basic SQL Skills to interrogate a database, Unix commands and Shell scripting.
• Experience in managing the expectations of diverse stakeholder personalities & experience levels.
• Able to build strong relationships with partner functions and business units.
• Good to have exposure to Monitoring, Alerting and Reporting tools.
• Able to interface and influence in the organization.
• Articulate and can effectively build consensus across a diverse audience of Business and IT.
• A self-starter with excellent analytical and planning skills.
• Tenacious and able to challenge the norm/status quo whilst suggesting viable alternative approaches.
• High level of drive to meet aggressive deadlines and targets.
• Able to prioritize, be flexible and respond to changing environments.
• Modelling professional qualities and operating in a professional environment.
• A structured approach and able to prioritize effectively.
• Strong communication and presentation skills.
• Produces clear, concise, high-quality documentation and deliverables.
• Able to work in the DevOps environment, whereby willing to contribute to multiple streams like Business Analysis, Testing scope, Manual Testing, Support etc.
• Able to add value and contribute at department level in any interested forums.

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You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (GuangDong) Limited***