Senior Business Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

Business: CTO Data Technology

Job ID: 60580

Principal responsibilities

• Lead requirement scoping, business analysis, and functional design for transforming legacy core banking and customer data systems into modernized target platforms.s
• Analyze online transactions, screen workflows, and batch processes to define common user journeys, functional specifications, and detailed user stories with technical acceptance criteria.
• Act as the primary bridge between Business Operations, Product Owners, and IT delivery teams (API, backend, and testing) to ensure solutions align with operational needs and technical feasibility.
• Drive end-to-end delivery across the project lifecycle, including requirement sign-off, screen-to-screen mapping, show-and-tell demos, UAT planning, live proofing (PVT), and rollout support.
• Embed operational risk controls, data governance policies, and regulatory audit standards (e.g. dual control, segregation of duties, access management, and statutory record retention) into system requirements.
• Manage backlog prioritization, resolve screen and system dependencies, and escalate delivery risks and blockers to project leadership and governance committees.
• Support legacy system decommissioning by analyzing legacy data structures, screen dependencies, and operational workarounds to ensure seamless migration to target platforms.
• Provide post-implementation support, incident analysis, and continuous process enhancements during BAU transition.

Requirements

Functional knowledge

• Strong domain knowledge of Hong Kong banking operations, customer data (CUS), and core banking systems across retail and wholesale business lines (WPB and CMB/WSB).
• In-depth understanding of banking products and servicing processes, including deposits, account maintenance, transactions, payments, and digital banking channels (BIB/PIB).
• Practical understanding of KYC, customer onboarding, and account lifecycle servicing operations.
• Solid grasp of banking risk governance, operational risk controls (including Maker-Checker / dual authorization, tiered approvals), and internal/external audit remediation (MSII closure).
• Working knowledge of banking regulatory standards, data privacy, audit logging, and statutory data retention requirements (e.g. 7-year online record maintenance).

Technical skills

• Proven track record of working in Agile, Scrum, and Scaled Agile Framework (SAFe) environments, driving sprint planning and regular release cycles.
• Practical experience in legacy system migration, including screen-to-screen mapping, legacy demise, batch-to-online transition, and system interface analysis.
• Understanding of modern enterprise application architecture, including Microservices, Process APIs (PAPI), frontend/UI frameworks, and backend data integration.
• Proficiency in project and requirement management tools, particularly Jira and Confluence.
• Strong technical problem-solving capabilities to define system pre-check validation rules, automated checks, and error-handling workflows to mitigate manual operational risk.
• Familiarity with CI/CD delivery pipelines, deployment verification, and defect triage management.

Communication and soft skills

• Proven stakeholder management capability, with the ability to build trust and align priorities across Business Operations, IT engineering, Architecture, and Risk Stewards.
• Strong negotiation and problem-solving skills to balance operational demands against technical constraints under tight regulatory and delivery milestones.
• Demonstrated experience facilitating cross-functional workshops, show-and-tell demonstrations, and requirement walk-throughs for working-level and senior management audiences.
• High adaptability and resilience in managing multiple priorities within complex, matrixed regional and global team structures.
• Excellent verbal and written communication skills in English; fluency in Cantonese and/or Mandarin is an advantage.

Others

• University degree in Business, Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
• Minimum 5 years of business analysis or project delivery experience within banking IT, with proven involvement in core banking platforms, customer systems, or large-scale migration programmes.
• Professional certifications in Agile or Project Management (such as SAFe PO/PM, SAFe Scrum Master, PMI-ACP, or PMP) are highly preferred.
• Prior experience collaborating with global shared services (GSC) and offshore delivery centres across different geographic locations.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***