Sales Conduct and Quality Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sales Conduct and Quality Manager.

Principal responsibilities

• Support WPB businesses in fulfilling regulatory requirements and relevant action plan.
• Translate business problems and dynamics into contexts & problems solvable by streamlined processes and data analysis.
• Perform data analysis of wealth management and retail banking transactions to identify possible control deficiencies and translate the outcomes into business decisions and activities that mitigate the risks.
• Support Conduct agenda and embed relevant controls in a timely manner.
• Provide feedback to support the ongoing improvements in Business Conduct initiatives, in particularly to analytical logic and model as well as the effectiveness of the Sales Quality review.
• Strong risk management skills to increase awareness, and support uplift of risk and control framework of team.

Requirements

• At least 3 years’ experience in one or multiple skills in the financial or risk control domains.
• Experience in call experience are essential.
• Working knowledge of HSBC and the WPB division including relevant sales, products and risk systems are preferred.
• Exhibit ability to diagnose and articulate ambiguity in business problem, and recommend relevant insight and translate into data analytics solutions.
• Knowledge with Retail and Wealth products are preferred.
• Strong grasp of business control, and sales / conduct risk drivers.
• Good problem solving and analytics product management skills.
• Ability to make important decisions and take decisive actions.
• Ability to communicate in Chinese and English with confidence (written and verbal).
• Fluent Cantonese in verbal is essential.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.