SENIOR CONSULTANT SPECIALIST

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We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

Business: Enterprise Technology

Principal responsibilities
•    Contribute to the development, direction and strategy of the overall Technology Service Management area (including for specific Disciplines within Service Management)
•    Provide subject matter expertise, specialist knowledge and consultancy to Service Management Disciplines, and support to Service Quality Managers and GBs/GFs in the promotion & adoption of Service Management best practise
•    Support and contribute to the capability up-lift of technology resources in the understanding and application of Service Management processes and principles
•    Responsible for understanding and analysing Service Management requirements to include data inputs/outputs from discipline areas, ensuring the architecture of the Service Management platform is technology for purpose and delivery of the most appropriate solution
•    Delivery of governance-based and global Service Management reporting
•    Provide logistical and technical expertise to senior team members in the day-to-day running of activities for the Practise
•    Provide support to the Service Management Enterprise Architect
•    Support Technology Service Management Managers & Discipline Leads (process owners) through interpretation of discipline and process vision and intent and translation to functional workflows and documentation
•    Lead, manage or support Technology Service Management Analysts as appropriate, providing technical and functional support and guidance on Service Management processes, helping to develop core Service Management competencies and knowledge across the wider team
•    The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes.  

Requirements:
•    Considerable experience working within an IT service environment, ideally in the Financial Services sector
•    Experience working in a global, corporate environment
•    Understanding and experience of delivering within an Agile / DevOps environment using Jira
•    Understanding of ITIL Service Management principles, including some relevant service support experience
•    Experience of meeting key control requirements
•    Able to work under pressure."    

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. 

(Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.) - Remove if HM not consider downgrade.

(Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.) - Remove if HM not consider foreigners.

(The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.) - Keep Enhence Vetting only.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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