Product Owner

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Owner

Principal responsibilities

Principal Accountabilities and Responsibilities

•    Ensure delivery of the target client reporting experience (what “good” looks like) across Corporate & Institutional Banking global channels

•    Execute against the short- and medium-term strategy aligned to business strategy, client needs, and regulatory obligations which moves us towards are Future State Architecture

•    Lead delivery of capabilities that enables seamless consumption and integration, self-service, and intuitive user experience designs

•    Drive migration and demise of legacy reporting capabilities, improving consistency across products/regions and channels

•    Partner with technology and operations to align goals, challenge legacy thinking and deliver at pace

•    Leverage banking data sources and reporting standards to improve reporting quality and usability, using generative AI to deliver insights and “next best actions” via conversational interfaces and other digital content to support interactive servicing

•    Own commercialization and readiness for the client reporting experience, ensuring go-to-market plans are in place, including pricing and billing procedures

•    Track benefit realisation against business case OKRs and team KPIs/Scorecards

Management of Risk & Compliance:

•    Ensure reporting and insight capabilities comply with global and local regulatory requirements i.e. scheme message standards (where applicable) GDPR, country specific data localisation etc.

•    Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy.  The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

•    Foster a strong conduct and compliance culture. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.  This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. When applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

•    Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings and the impact of new technology.

•    Ensure compliance with all relevant internal instructions including Financial Instruction Manuals (FIMs), Group Circular Letters (GCLs) and external regulatory requirements, including the management of operational risk and adherence to the Group’s values.

•    Accountability for the robust oversight of strategic business opportunities, change programmes and management of spend.

Requirements

Functional Knowledge

•    Substantial, proven, progressive experience within CIB products and services, including a proven track record and experience of working with diverse, cross functional or regional teams.

•    Deep understanding and experience of banking data sources, their usage and data warehousing, and previous experience with account information and reporting types and standards is an advantage.

•    Strong understanding or AI technologies (machine learning, generative AI) and enterprise applications and a deep knowledge of API eco-systems.

•    Progressive experience within agile product delivery within transaction banking product management, and/or digital channels, innovation and/or legacy product/channel demise. Cross product knowledge i.e. payments and cash management, security services, global trade is a strong advantage.

•    Client centric, collaborative mindset with the ability to translate complex technology into client centric solutions

Leadership & Teamwork

•    Act as a role model for client centricity and collaboration across all functions within the CIB organization; lead efforts to position HSBC as the world’s best client connectivity bank.

•    Enable autonomous delivery of client reporting (once frameworks and infrastructures are established) by other client connectivity teams, by adhering to guidelines and standards that can be self-certified.

•    Excellent inter-personal skills and influencing skills.

•    Strong communication skills and fluency in English is expected.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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