Platform Services Lead IWPB Data Technology

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We are currently seeking an experienced professional to join our team in the role of Platform Services Lead IWPB Data Technology.

Business: CTO Data Technology

Job ID：42025

Principal responsibilities

• Lead end-to-end service delivery and platform operations for core data governance technologies (e.g., Data Quality, Catalogue, Privacy, Lineage, Retention).
• Define and govern service resilience strategy, including monitoring, alerting, capacity management, disaster recovery, and failover design.
• Establish and enforce SLAs, KPIs, and operational performance metrics across the platform estate.
• Collaborate with Engineering, IT Service Owners (ITSO), and Cybersecurity teams to embed observability, DevSecOps, and compliance practices.
• Drive adoption of self-healing, automated remediation, and infrastructure-as-code to improve uptime and reduce operational overhead.
• Lead incident and problem management processes — including root cause analysis, stakeholder communications, and corrective actions.
• Oversee platform change management and environment stability in alignment with regulatory and audit requirements.
• Optimize platform cost, license management, and usage efficiency across cloud and on-prem deployments.
• Partner with Product and Delivery teams to enable controlled rollout of new features, platform upgrades, and regulatory enhancements.
• Support regulator and internal risk reviews with transparency and evidence of platform service controls.
• Champion a culture of operational excellence, proactive risk management, and continuous improvement across global support teams.

Knowledge & Experience/Qualifications

• 15+ years of experience in technology service management, platform operations, or infrastructure leadership, ideally in data or governance domains.
• Proven experience managing mission-critical platforms in hybrid cloud environments (e.g.,  GCP, on-prem Hadoop or data warehouses, AWS, Azure,).
• Strong understanding of ITIL service management practices and automation frameworks.
• Experience with monitoring and observability tooling.
• Familiarity with data management  technologies (e.g., Collibra, PyDQ, BigID, Graph Databases) is a plus.
• Strong knowledge of regulatory and control frameworks applicable to enterprise data services (e.g., GDPR, BCBS 239, SOX, etc.).
• Demonstrated ability to manage global teams, vendors, and complex matrixed environments.
• Excellent problem-solving, communication, and incident handling skills with the ability to interact effectively with senior stakeholders.

What additional skills will be good to have?

• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
• Manages ambiguity and ensures accountability: Operating effectively, even when things are not certain, or the way forward is not clear; holds self and others accountable to meet commitments.
• Persuasion & Conviction: Using compelling arguments to gain the support and commitment of others; stepping up to address difficult issues and saying what needs to be said

WX

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Software Development (GuangDong) Limited***