PROCESSING -DISPUTE DATA ANALYST

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of PROCESSING -DISPUTE DATA ANALYST.

Principal responsibilities

• Metric Hierarchy that identifies the efficiency and effectiveness of the training drivers.
• Accuracy of training curriculum.
• Training to be validated against business objectives.
• Achieve agreed KPIs and objectives
• Accuracy of Quality Checking
• By adhering to the Group’s agreed processes / procedures – achieving a satisfactory Audit report.
• Stakeholder feedback.
• Employee satisfaction – evaluation records.
• Training KPIs are achieved.
• Assessment of Trainer competency.
• Active participation in the Technical Trainer Community.
• Training Governance.
• Maximise own utilization.
• Stakeholder Feedback.
• Trainer Utilization.
• Achievement of Technical Trainer Accreditation.
• Evaluation results/metrics.
• Accurate Training and Competency Records in accordance with Training Approach.

Requirements

• Basic analytical experience.
• Experience in business and process analysis/optimization, change initiatives & re-engineering.
• Data driven analysis, i.e. RPHs and SUT, Design and refine the process.
• Project led focus, intaking stakeholder's comment and come up streamline idea, close the gap.
• Produce outputs.
• Champions the benefits and utilization of Agile delivery encouraging the appropriate deployment.
• Supporting and coordinating with relevant teams to meet requirement and timelines.
• Strong EXCEL & PPT skillset.
• Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues.
• Strong organizational, time management and planning skills in order to cope with multiple large-scale responsibilities.
• Smooth English communications and business written.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.