Manager Open Banking

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Open Banking.

Principal responsibilities

Third-Party Service Providers (TSPs) Onboarding

• Lead end-to-end onboarding for Open Banking TSPs, including registration data capture, and coordinate technical and business readiness through to a safe, controlled go-live.
• Coordinate screening, due diligence and risk reviews across stakeholders (e.g., Third Party Qualification, RPM, Cyber/TPSR), including risk evaluation scoring, ensuring outcomes, actions and approvals are completed and audit-ready.
• Drive operational and technical enablement by coordinating terms & conditions/bilateral agreements and completing onboarding prerequisites (e.g., certificate set-up and required tool updates) to enable connectivity.
• Manage ongoing TSP lifecycle governance and partner support, including periodic due diligence, renewals and exits/service closure, acting as the day-to-day point of contact for TSP and business queries.

Support Business Operations

• Improve the onboarding experience by optimising the end-to-end digital onboarding journey, maintaining onboarding content (FAQs, web content, guidelines), and reducing drop-offs.
• Use data to drive action by translating dashboards and reports into insights that inform prioritisation, support campaign targeting, and coordinate execution across commercialisation, marketing and servicing to grow adoption and usage.
• Maintain platform operations and stability by supporting service activities including developer portal updates, MI/performance reporting, incident/problem coordination, BCM readiness and change management.

Requirements

• Understanding of Open Banking.
• Third-party supplier / vendor management.
• TSP screening and due diligence including Third Party Qualification checks, review of relevant risk per RPM and engagement of Cybersecurity for TPSR review.
• Risk Evaluation.
• MI & analytics.
• Strong stakeholder management.
• Strong communication skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.