Manager IWPB FCCS,Fraud Product Management

HSBC International Wealth and Premier Banking (IWPB)

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth.

Our wealth management teams provide financial planning and advice and market insight and updates, as well as products in areas such as investments, deposits, insurance, financing and foreign exchange. They include relationship managers, who work to understand the financial needs of clients and create strategies to meet their objectives, as well as technical product experts, sales managers and support staff

The Opportunity:  

The Fraud Product Management team ensures that essential systems and data are available to enable Fraud Management to conduct effective and efficient investigations and analytics. The team is proactive and future-looking, shaping Fraud mitigation technology and promoting its adoption across Fraud Management.

The role holder will be responsible for the identification, analysis and implementation of requirements for new capabilities used by Fraud Management to assess and analyze fraud risk and reputational risk for pan-China WPB customers. This will require close and productive working relationships with the IT development team, Fraud analytics and Fraud Operations, and skilled relationship management with internal system owners, external data vendors and business stakeholders.

In this role, you will facilitate and lead Fraud Product Management team to deliver:

• Develop specialist knowledge of all fraud control product management and data quality management process to support all new project and enhancement requests within the overall Fraud objectives.
• Maintain sound understanding of key threats and system vulnerabilities and engage proactively with risk stewards to mitigate the impact of compromise. To lead enhancement/CR initiations to meet fraud control needs from solution exploration to project stage in order to ensure business and regulatory implications of system design and operation are proactively anticipated, considered and communicated throughout the lifecycle.
• Build networks and manage day-to-day relationships with all staff on technology related matters in Risk and Business. Strengthen and broaden internal relationships with global functions, lines of business, regions, and countries who directly benefit from or interact with Fraud systems.
• Be pro-active and seek opportunities to improve the system usage by engaging with all relevant stakeholders and subject matter experts in a collaborative manner. Stay close to global/regional fraud products, while keeping closer to local market intelligence. Conduct gap analysis against group capabilities, migration/upgrade (FSA) where applicable.