Manager - Data and Analytics

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Data and Analytics.

Principal responsibilities

• The role holder will focus on using Data & Analytics to drive business activities and outcomes that improve or transform: Customer experience, Staff productivity and Business decision process.
• Collaborate with business, work independently to perform customer analysis, design customer journey and develop different data solutions with business impact.
• Explore the data and Conduct quantitative analysis to ascertain root cause of business' issues, identifies opportunities and effective targeting for business growth potential.
• Through data analytics, design end-to-end customer engagement journey with omni-channel strategy to drive target business outcome.
• Collaborate with different teams to ensure the successful implementation of analytic solutions/customer journey with well defined performance measurement.
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.
• Adhere to policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities.
• Highly sensitive to state of business and anticipative of business problems and priorities.

Requirements

• Possess 1 to 4 years’ experience with specialization in one or more of these skills: business analytics, data science, data management, AI/ML engineering, cloud platform engineering, data governance, data visualization.
• Good problem solving skills.
• Strong communicator; Good interpersonal skills. Demonstrated experience in forming ‘advisory’ relationships with senior managers.
• Highly self-motivated, self-starter.
• Strong team player; able to work members of different skills and experiences. Comfortable to operate in a complex matrix structure with multiple stakeholders.
• Technical knowledge in one or more of: customer segmentation, data science, portfolio analytics, use of open-source data in analyses, data engineering.
• University degree in in Statistics, Mathematics, Computer Science, Information Systems or other related discipline.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.