Manager, Software Engineer

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Software Engineer.

Principal responsibilities

• Provide L2 Production Support for multiple products and applications
• Provide governance on process and drive continuous improvement
• Identify potential issues in deliverables or in existing application setup, provide recommendations and drive for a better architecture
• Provide guidance to junior members in the team
• Work in shifts as per the support roster on rotation basis on working days, weekends and public holidays when needed.
• Be responsible for batch monitoring, alert acknowledgement, incident resolution, change order creation and execution, service recovery, root cause analysis
• Coordinate with L3, development and infrastructure teams during incident resolution. Recover the service within the SLAs.
• Create, review and improve Production Support documentation and procedures, troubleshooting guides, weekly reports summarizing
• Assist in project deployment process from documentation preparation to actual implementation
• Work on HSBC group standard and practices, like ITSA
• Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable

Requirements

• Understanding of Service Management activities such as batch monitoring, incident management, change management, problem management, root cause analysis.
• Understand system alerts and notifications and take appropriate action within the SLAs.
• Advantage if familiar with Jenkins, JIRA, Confluence, Service Dashboard reporting.
• Good communication skills and be able to communicate with business and IT stakeholders effectively and efficiently.
• Should be able to work independently in a cross-location and cross-cultural team.
• Team player; Multi-tasking; good inter-personal skills; Troubleshooting ability & testing skills; organized self-starter.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.