Manager, Personal Banking and CRM

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Personal Banking and CRM.

Principal responsibilities

The role is critical to the success of the team in following key aspects:

• Support customer acquisition & portfolio growth initiatives with focus on NRC to achieve targets and expected business outcomes.
• Drive strategic innovation projects on Personal Banking proposition enhancement.
• Collaborate with the IT, product, business units, distribution and marketing to ensure the proposition is properly developed and delivered to customers with most optimal approach.
• Develop and strengthen customer propositions across mass retail, young and emerging affluent segments through customer insights in establishing HSBC One as the brand of choice for Millennials/Gen Z and Mass Retail customers.
• Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction

Requirements

• Experience in banking proposition, segment marketing, customer acquisition with in-depth understanding and experience in the financial or banking sector, leadership /management experience required.
• University degree or relevant post graduate qualification.
• Proven record in strategy execution on mass retail banking business with strong understanding of customer behaviours and needs related to banking and wealth.
• Strong interpersonal and communication skills to engage stakeholders across businesses and functions with ability to influence senior teams.
• Business acumen with advanced strategic planning and project management skills and a hands-on approach to drive improvement and resolve problems

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.