Manager, IT Business Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, IT Business Analyst.

Principal responsibilities

• Engage with stakeholders to elicit, analyse, and document business requirements for IT initiatives.
• Author functional specifications and Jira tickets to support solution development.
• Contribute to the development of project plans, timelines, and budgets aligned with business objectives and resource availability.
• Lead and coordinate project meetings, including workshops, status updates, and post-implementation reviews.
• To ensure successful SIT and coordinate UAT for end-user adoption.
• Maintain project documentation in accordance with HSBC governance and regulatory standards.
• Deliver timely support for production issues and ensure system performance.
• Provide Level 2 Production support across multiple products and applications.
• Refine and govern support processes to drive continuous improvement.
• Identify issues in deliverables or configurations; propose and implement architectural enhancements.
• Operate on a rotational basis, including weekends and public holidays, as per the support roster.
• Work with L3, development, and infrastructure teams to resolve incidents within SLAs.
• Develop and maintain production support documentation, procedures, troubleshooting guides, and weekly reports.
• Support project deployments from documentation through to implementation.
• Maintain up-to-date knowledge of tools, technologies, and domains such as cybersecurity, data privacy, consent, and data residency regulations.

Requirements

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–8 years’ experience in securities application systems or algorithmic trading platforms; local securities firm experience is beneficial.
• Must hold a valid securities industry qualification(SAC) within one year as required by the China Securities Regulatory Commission (CSRC).

Professional Skills & Experience

• Knowledge of the Chinese securities market.
• Solid grasp of the Software Development Life Cycle (SDLC), project management methodologies, and system implementation best practices.
• Proven track record in IT Business Analysis and/or IT Project Management, with a history of successful project delivery.
• Experienced in Service Management practices, including batch monitoring, incident resolution, change control, problem management, and root cause analysis.
• Familiar with Jenkins, JIRA, Confluence, and Service Dashboard reporting tools.
• Skilled in interpreting system alerts and notifications, with the ability to respond promptly in line with SLA requirements.
• Basic proficiency in Linux and Windows operating systems.
• Foundational understanding of database systems.
• Vendor collaboration experience is an advantage.

Personal Skills & Qualities

• Strong written and verbal communication skills in Chinese, with working proficiency in English.
• Excellent stakeholder engagement and interpersonal communication abilities.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical specifications.
• Capable of managing multiple projects simultaneously, with prioritisation aligned to business impact and deadlines.
• Proactive, detail-oriented, and committed to delivering high-quality results.
• Capable of working autonomously in a cross-functional, multi-location environment.
• Demonstrates teamwork, multitasking, interpersonal effectiveness, troubleshooting, testing, and a proactive, structured approach.

WX/51/ZP/LP

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.