Knowledge Management Enablement Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Knowledge Management Enablement Manager.

As Knowledge Management Enablement Manager within Risk and Compliance and the Chief AI Officer function, you’ll support the adoption of HSBC’s enterprise knowledge and knowledge-intelligence layer across R&C Value Streams. This is a transformation and change role focused on enablement and adoption rather than building the underlying platform, which is delivered by a separate BAU knowledge and data team. You’ll work with Value Streams and the AI Enablement Lead to connect knowledge foundations to the agentic AI migration agenda. Success means supporting the onboarding of workflows and use cases onto the knowledge-intelligence layer, with clear data and knowledge readiness coverage across Value Streams. You’ll also help improve how Value Stream requirements are translated into governed, build-ready designs and how adoption is measured and reported.

Principal responsibilities

•    Support the change and adoption of knowledge management and knowledge-intelligence standards across R&C Value Streams.
•    Work with Value Streams to understand and help translate knowledge and unstructured-data needs into governed, build-ready designs
•    Coordinate with the BAU knowledge and data engineering team to support the prioritisation and delivery of the knowledge-intelligence layer, including FIBO-aligned ontology, semantic layer, hybrid search and GraphRAG foundations
•    Help maintain clear scope boundaries and RACI with the BAU team so that build and operational accountability is not duplicated
•    Support the interface between knowledge management delivery and the agentic AI migration agenda, helping to ensure knowledge foundations are fit for purpose for AI migration and Value Stream AI workflows
•    Help track and report adoption of the knowledge layer across Value Streams
•    Support the Head of AI Monitoring and Governance with evidence and data-quality standards relevant to knowledge management

Requirements

•    Bring experience or a strong interest in knowledge management, information architecture, or data and content strategy
•    Demonstrate familiarity with RAG, semantic search or related knowledge-intelligence concepts
•    Help translate business needs into governed delivery designs across business and technical teams
•    Build effective working relationships with stakeholders across Value Streams, product owners, AI leads and central enablement teams
•    Support change or transformation activity, including the use of clear adoption measures and reporting
•    Work comfortably with unstructured data requirements and knowledge standards in a governed environment
•    Bring financial services experience, with exposure to Risk and Compliance desirable but not essential
•    Demonstrate a willingness to learn, collaborate and develop expertise in knowledge management enablement and emerging AI-related capabilities

Candidate with less relevant experience or skills may be offered a lower Global Carrer Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.