Head of AI and Data Technology, Client Services

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Head of AI and Data Technology, Client Services.

Business: CIB Client Services Technology 

Location: Guangzhou

Principal responsibilities

 Technical Leadership

• Lead the end-to-end design and implementation of AI, machine learning, and data engineering solutions for Client Lifecycle Management platforms.
• Set technical direction, best practices, and coding standards for the team.
• Mentor and coach data / AI engineers and data scientists, fostering a culture of continuous learning and innovation.

Solution Delivery

• Oversee the delivery of high-impact AI and data projects, ensuring alignment with business goals, regulatory requirements, and HSBC’s technology strategy.
• Collaborate with product owners, architects, and business stakeholders to translate requirements into robust technical solutions.
• Ensure solutions are scalable, secure, and maintainable.

Data Strategy & Governance

• Drive data quality, governance, and stewardship initiatives within CLM.
• Champion responsible AI practices, ensuring ethical use of data and compliance with global regulations.

Collaboration & Stakeholder Management

• Work closely with cross-functional teams (e.g., Compliance, Operations, Risk) to deliver integrated solutions.
• Communicate complex technical concepts to non-technical stakeholders, influencing decision-making at senior levels.

Innovation & Continuous Improvement

• Stay ahead of industry trends in AI, data, and client lifecycle management.
• Identify and implement opportunities for process automation, data-driven insights, and enhanced client outcomes.

Qualifications

Experience

• Proven track record (10+ years) in AI, data engineering, or software development, with at least 3 years in a technical leadership role.
• Experience delivering AI/ML solutions in financial services, ideally in client lifecycle management, onboarding, or KYC.

Technical Skills

• Hands-on experience with AI/ML frameworks
• Strong knowledge of data architecture, data governance, and MLOps best practices.
• Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and containerization (Docker, Kubernetes).

Leadership & Communication

• Demonstrated ability to lead and inspire high-performing technical teams.
• Excellent stakeholder management and communication skills.
• Strong problem-solving mindset, with a focus on delivering business value.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***