Financial Services Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Financial Services Specialist.

Principal responsibilities

• Drive for excellenct customer service
• Coordinate with internal stakeholders on day to day tasks, including but not limiting to branch and up/downstrem team
• Improve SSTs machine performance in the service lead time

Requirements

Knowledge

• College/university graduates or a qualification acquired via relevant experience.
• Good basic knowledge in Banking, strong customer service mindset and professional in/ outbound call handling.

Experience

• Prior working experience in financial services and/or call centre is a distinct advantage.

Skills

• Ability to speak and understand Cantonese/Mandarin and English fluently, write business letters and reports, and have good conversational / telephone skills.
• Ability to learn quickly transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical skills.
• Strong Communication skills in business way with bargaining power under time critical pressure, firmly stand for the principal / balance between cost efficiency and service commitment.
• Strong logical thinking and decision making skills with good customer orientation mindset.     

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.