Digital Product Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Digital Product Manager.

Business: Digital Platforms

Red ID：53870

Principal responsibilities

• Define and maintain the multi-year DIVA product vision and roadmap aligned to business outcomes and market needs (e.g., account onboarding, mobile setup, servicing, step-up verification).
• Lead ideation with cross-functional stakeholders to shape opportunities into prioritized initiatives, and translate them into clear business cases (problem statement, options, costs, benefits, risks, and success metrics)
• Translate business cases into prioritized capabilities/epics/features with clear value cases, success metrics, and delivery milestones.
• Identify opportunities to scale DIVA across markets and business lines; drive standardization aimed to improve speed and control.
• Optimize end-to-end verification journeys to improve completion and pass rates while minimizing friction.
• Use data (funnel analytics, error codes, VOC) to diagnose drop-offs and drive iterative improvements (e.g., retries, step-up flows, guided capture).
• Lead cross-functional squads (engineering, UX, data, QA) to deliver outcomes using agile practices.
• Own product requirements (PRDs/user stories), acceptance criteria, and release readiness.
• Manage dependencies across platforms (mobile/web), downstream consuming journeys etc
• Ensure DIVA capabilities meet security, privacy, and regulatory requirements; partner closely with Risk, Compliance, Legal, and Model Risk as applicable.

Requirements

• Experience as a Digital Product Manager/Owner delivering customer-facing products at scale.
• Strong understanding of digital identity verification, authentication, or fraud/risk controls in financial services (or similarly regulated industries).
• Proven ability to use data to drive product decisions (funnels, conversion, operational metrics).
• Experience leading cross-functional delivery teams and managing complex stakeholder landscapes.
• Strong written communication: ability to produce crisp product requirement materials, decision papers, and governance updates.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./WX

***Issued By HSBC Software Development (GuangDong) Limited***