Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CIB - Client Services Tech

Principal responsibilities

• Monitor, troubleshoot, and resolve production incidents Client Service applications in a timely manner to minimize downtime.
• Hands on Client Service area production service request ticket / Production incident escalation.
• Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with L3 support to address complex issues.
• Act as the primary point of contact between local teams in region, to ensure seamless incident resolution and system alignment.
• Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures.
• Drive initiatives to reduce recurring incidents and improve system stability.
• Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics.

Knowledge & Experience / Qualifications

• Minimum of 5 years of experience in IT production support.
• Proven experience supporting complex banking applications in a global banking environment.
• Proven experience working with JAVA in deep dive trouble shooting.
• Experience working Database query for Oracle DB / Mongo DB production data investigation.
• Experience in production support analysis, good knowledge and skillful on Monitoring Tool – AppD / Grafana/ Splunk.
• Experience in Production Incident Management and Problem Management process.
• Experience in DR exercise planning, Defect fixing / Functional delivery is a plus.
• Experience in Tooling developing in production support area is a plus.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”  

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.  

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized. 

***Issued By HSBC Software Development (GuangDong) Limited***