Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Infrastructure

Principal responsibilities

• High quality delivery of service now requests and projects meeting customer requirements within agreed timelines.
• Communicating effectively with key business users regarding requirements.
• Create and maintain knowledge articles.
• Mentor new team members  and Conduct knowledge sharing sessions.
• Prepare traning plans and documentation.
• Identify and improve efficiency and potential improvements of the network environment.
• Participate in the testing/piloting of new services/hardware.
• Ensure Service Quality Targets are met for offered Connectivity services.
• Plan and prepare change orders as per organization standards.
• Analyze and resolve network issues.
• Provide oncall support to the customers.

Knowledge & Experience / Qualifications 

Leadership & Teamwork

• Role holder must be a good team player and should be able to work collaboratively work with operation and engineering teams and other stake holders.
• Excellent Communication Skills.
• Flexible to work outside of "business hours" and at weekends in order to undertake change activity.

Functional Knowledge

Strong functional knowledge and extensive experience on the following network products

• F5 Load Balancer
• Check Point and fortigate firewalls
• Cisco Routers and Switches
• Cisco ACI
• Bluecoat Proxy

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***