Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: Enterprise Technology L3

Principal responsibilities

• Collaborate with HR product owners, HRIT Agile Lead and/or Scrum Master to deliver the ServiceNow product backlog
• Capture, analyse and document business process
• Participate in the designing of solutions to address business requirements
• Deliver ServiceNow based solutions, using out of the box configuration and/or code frameworks e.g. system config, scripts, rules, workflow, Flow Designer, UI Builder, REST APIs, portal widgets (HTML5, CSS, Javascript), Security rules (ACLs)
• Test and peer review configuration and code to ensure it meets requirements and quality
• Align with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls. In the longer term be expected to contribute to the ongoing evolution of these practices and standards.
• Write appropriate functional and technical documentation
• Identify continuous improvement opportunities e.g. error detection and performance enhancements
• Ensure alignment with HSBC standards, governance, and documentation requirements
• Actively participate in the ServiceNow Agile Delivery Pod e.g. resolution of system defects, delivery of service requests, development of changes, upgrades/patching, proactive monitoring of system health and performance

What you will need to success in the role

• ServiceNow HR Service Delivery implementation and/or continuous delivery experience
• Knowledge of ServiceNow HR Service Management functionality, configuration, support resources and roadmaps
• ServiceNow portal experience in UI/UX design principles. Specifically, looking for experience with JavaScript, AJAX, Angular JS, Jelly Scripting, HTML,CSS,  and a history of successfully implementing and customizing Themes/pages/widgets.
• Knowledge of ServiceNow platform development (HR Service Management), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Flow Designer, Agent Workspace, UI Builder, REST APIs, Portal and Import Sets, Security rules (ACLs)
• Have worked successfully within a DevOps and Agile team/environment
• Be a proven self-starter who can operate and develop without close supervision
• Experience in software development and/or application configuration skills.
• Experience in one or more of the following is must:
• JavaScript
• HTML5, CSS, AJAX, Angular JS, Jelly Scripting
• Portal UI/UX Design
• Mobile (e.g. MDM, Responsive Design)
• Performance Monitoring/Testing
• Automation, AI and/or Robotics
• Web Services & APIs
• Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures
• Experience of working in virtual, geographically dispersed locations and time zones
• Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
• Experience of producing technical specifications and documentation
• Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps

( HSBCVZ/GZ)

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***