Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business:AMH Technology

Principal responsibilities

• Own end-to-end delivery and run activities within a DevOps POD, balancing change delivery with production stability.
• Drive project delivery for Digital Business Banking / Open Banking initiatives (e.g., IADS), including planning, execution, dependency management, and release readiness.
• Provide day-to-day business engagement: translate business needs into actionable technology work, manage expectations, and communicate status/risks clearly.
• Lead and execute service management activities aligned to HSBC processes: incident, problem, change, release, service requests, and operational governance.
• Coordinate external bank and regulator-facing deliverables where required (e.g., evidence preparation, technical responses, readiness checkpoints), partnering with internal stakeholders.
• Support DevOps practices: CI/CD enablement, environment readiness, monitoring/alerting improvements, operational automation, and post-release validation.
• Ensure operational controls and compliance are met (HKMA expectations, audit requirements, documentation, traceability, and approvals).
• Produce and maintain high-quality documentation (runbooks, SOPs, architecture/service overviews, operational metrics, audit packs).
• Drive continuous improvement: reduce toil, improve MTTR, strengthen observability, and remove recurring failure patterns.

Requirements

• Strong experience in technology delivery + production support in a regulated environment (banking/financial services preferred).
• Proven capability in service management disciplines (incident/problem/change/release), including stakeholder communications and governance routines.
• Hands-on understanding of DevOps operating models (POD/you-build-you-run), including release management and operational readiness.
• Solid knowledge of application/service operations: monitoring, alerting, log analysis, capacity/performance basics, resilience, and troubleshooting.
• Experience coordinating across multiple teams (engineering, infrastructure, security, risk & controls, vendors) to deliver outcomes at pace.
• Strong documentation and evidence mindset—able to produce audit-ready artefacts and maintain traceability.
• Confident communicator with the ability to engage business users and technical teams, manage ambiguity, and drive decisions.

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You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***