Client Management Manager

Global Trade Solutions (GTS)

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.
 
We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.
 
Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.

We are currently seeking an experienced professional to join our team.

In this role, you will:

• Manage a client portfolio in order to maintain existing and generate new income for the business. Undertake sector/portfolio planning and client monitoring/contact
• Manage portfolio customers and follow end to end Client Management process ensuring superior client experience
• Manage costs within plan with effective and proactive Client Management activities
• Work closely with colleagues to promote awareness of Receivables Finance (RF) products, strategies and competitor information
• Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect the customers and the Bank

To be successful in the role, you should meet the following requirements:

• Manage key relationships with internal and external stakeholders
• Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture
• Deepen customer relationships through driving and supporting the championing of business cooperation with key stakeholders
• Maintain close liaison with region colleagues/ stakeholders to provide input into the strategic direction of GTS
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.#LI-HSBC

Issued by HSBC Bank (China) Company Limited