CCSS Team Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of CCSS Team Manager.

Principal responsibilities

Impact on the Business

• Deals with contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.

• Delivers what is promised in line with customer expectations

• Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Requirements

• Must have education standard to at least high school diploma and be of a legal working age

• Must be proficient in language(s) required by the process

• Open to working flexible shifting schedules

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development

• Takes pride in delivering what is promised in line with the customer and service expectations

• Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order

• Ability to work in a high-volume, fast paced environment is required

• Proficiency with personal computers and basic software packages and specialised applications

• Excellent communication skills and is polite and friendly at all times

• Displays patience and empathy

• A knowledge expert who has the ablity to teach/mentor others

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.