Business Analyst

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Business Analyst.

Principal responsibilities

Analysis and delivery support

• Elicit, document and manage requirements across the delivery lifecycle, from initiation through development, testing, implementation and post-implementation, to support agreed deliverables.
• Produce clear, traceable analysis outputs, including user stories / requirements, process flows and acceptance criteria, aligned to business outcomes and end-to-end client journeys.
• Support solution definition by working closely with stakeholders to clarify scope and ensure shared understanding.

Deliverable tracking and prioritisation support

• Maintain deliverable artefacts and progress updates in relevant systems.
• Support prioritisation and sequencing discussions by preparing analysis, options and impact summaries for review.

Change delivery

• Contribute to cross-functional and cross-product programmes using relevant methodology.
• Identify dependencies, risks and delivery impacts, escalating to the Senior BA / Lead BA / Manager where appropriate to maintain momentum.

Governance, risk and control alignment

• Ensure analysis outputs align to relevant Change Management and Risk Frameworks.
• Maintain accurate, audit-ready documentation and support issue tracking and remediation activities.
• Identify dependencies, risks and delivery impacts, escalating where appropriate.

Client onboarding and channel / product enablement

• Support tracking and delivery of client onboarding to existing and new channels / products.
• Support readiness activities and dependencies across stakeholders to facilitate smooth end-to-end delivery.

Stakeholder management and communication

• Build effective relationships with business sponsors, product partners, operations, technology and change teams.

Continuous improvement contribution

• Identify opportunities to improve platform capabilities and BA ways of working.
• Contribute to lessons learned and best practice adoption.

Subject-matter support

Knowledge sharing

• Share knowledge within the team through collaboration and peer support.

Requirements

• Communication: communicates clearly in writing and verbally; adapts messages for different audiences.
• Stakeholder engagement: keeps effective working relationships with stakeholders to maintain alignment and deliver outcomes on time.
• Data to insight: interprets datasets into actionable insights and effective visuals.
• Collaboration and delivery: organises work, manages time and follows priorities across multiple deliverables.
• Problem-solving: demonstrates analytical and creative thinking; remains effective under pressure.
• Ownership: works independently with clear ownership and accountability; escalates promptly for any issue or delay to mitigate delivery risk.
• Adaptability and inclusion: values diverse perspectives and supports delivery across time zones.
• Governance and reporting: follows governance requirements and supports set-up / closure aligned to Group standards.
• Values and behaviours: role-models HSBC Values.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.