Asst Digital Content Mgmt Mgr

Why join us?

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

The opportunity

Well recognized in industry with ‘Best Mobile Banking Service Award’ in The Asian Banker Hong Kong Awards 2022 and ‘Outstanding Digital Banking Service’ in the Capital Outstanding eCommerce Awards 2021/22, Hang Seng Bank’s acclaimed mobile app and creative digital capabilities continues to innovate and provide trusted banking, investment and wealth management services, taking care of individual’s financial needs anytime, anywhere.

Join our Digital Banking Team, be part of the WPB transformation to accelerate in today’s digitalized financial services ecosystem. Together, we’d champion innovative, seamless, convenient, best-in-class and hyper-personalized experience as well as customer-centric journey to over half of the Hong Kong adult population.

We are currently seeking a high caliber candidate to join our department as Assistant Digital Content Management Manager.

Principle Responsibilities

• Develop, manage, and deploy digital content for both desktop websites and mobile applications, ensuring timely, accurate, and consistent execution in line with control and release procedures.
• Collaborate closely with business users and IT development teams to facilitate dynamic updates and releases, optimizing user experience across all digital touchpoints—including web and mobile channels.
• Serve as the subject matter expert for digital content management, providing strategic guidance on digital and marketing programs that span desktop and mobile environments.
• Partner with internal stakeholders and external vendors to drive project planning and execution, ensuring seamless integration and delivery of content across platforms.
• Continuously monitor and analyze digital content performance, leveraging insights to enhance engagement and deliver best-in-class, customer-centric experiences on both web and mobile.

Qualifications

• University graduate in Web Design, Computer Science, Information Technology, or a related discipline, with a strong foundation in digital content management for both desktop and mobile applications.
• 1 to 3 years of hands-on experience in web and mobile content management, including familiarity with content management systems such as Adobe Experience Manager (AEM).
• Proficient in technologies relevant to digital content delivery, including HTML5, CSS3, JavaScript, jQuery, and analytics tools like Google Looker, with an understanding of mobile-first design principles.
• Demonstrated ability to thrive in an Agile environment, with a strong desire to learn and adapt to evolving digital landscapes, translating creative ideas into cross-platform solutions that enhance customer and stakeholder interactions.
• Excellent communication, interpersonal, and problem-solving skills, coupled with a strong sense of responsibility and ownership for delivering high-quality digital experiences.
• Service-oriented mindset, committed to efficient and effective digital content processes that support superior customer service across all digital channels.