Associate Director, UX Design

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Director, UX Design.

Principal responsibilities

• Oversee quality of design solutions as they related to UX and Interaction Design.
• Elevate and strengthen UX Design as a practice.
• Prioritise and coordinate design deliverables by developing a solid understanding of business needs and customer needs.
• Effectively support more junior designers, oversee day to day operations and efficiency improvements.
• Responsible for design team management including mentoring, performance development and recruitment.
• Collaborate with the User Research and CX team alongside Product and Technology to understand user needs, identify design opportunities and create meaningful product experiences.
• Drive a human centered design approach that spans all phases of design development and delivery.
• Frame design solutions and explain thinking and rationale in a compelling way to influence people from all levels and disciplines. 
• Leverage HSBC’s UX component library to design and deliver on standard.
• Play a role in the creation and evolution of HSBC’s design system.

Experience & qualifications

• Experience in UX and Digital Design
• Line management experience, supporting and developing others
• Team management, Mentorship and coaching
• Strong Interpersonal and stakeholder management skills
• Project management
•  (Nice to have) experience in financial services and/or large corporate environments 

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.