Associate Director, Third Party Specialist

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We are currently seeking an experienced professional to join our team in the role of GCIO COO, Vendor Management.

Business: GCIO COO - CIB & HBEU Tech

Principal responsibilities 

Deal Initiation/Assurance & Financial Planning

• Ensure alignment of key parties to agree objectives and support the development of the Tech/Business strategy to deliver.
• Ensure both a vertical and horizontal view is considered through value streams and co-design structures so that services are not duplicated and that there is a cohesive strategy around our service providers and tooling – this will need to happen for not only new deals but also with the current landscape of providers.
• Provide 3rd party requirements to procurement.
• AOP (Annual Operating Plan) and SCO (Supply chain optimisation) – Working with project teams to identify, plan and execute cost optimisations initiatives.
• Analyse options and support the development of Business Cases.
• Ensure renewals/pipeline is managed with sufficient time to scrutinise and/or make changes 

Negotiation & Contracting 

• Review existing contracts – assess SLAs and other T&C’s to ensure vendor service is meeting requirements
• P&L development and business case updates.
• Confirm financial, workforce and recharging model.
• Support Procurement with commercial negotiation, assessment, and deal structuring.

Approvals & Execution

• Confirm contract meets requirements, including funding and P&L impact.
• Ensure pre-contract TPEM tasks complete. Manage Third Party Spend (TPS) approval process.
• Support approval briefings, incl. COO, Finance and Tech.
• Update forecasts and manage budget/funding and workforce requirements.
• Submit and/or manage Purchase Orders
• Process improvement across the end to end pipeline management and reviews through to approvals.

 Vendor Performance and Vendor Governance framework

• analysing and creating, where appropriate, measurement to ensure SLA adherence and continuous improvement of the Vendors performance (and reviewed in governance forums)
• Identifying and delivering contractual reviews and improvement areas.  Negotiating with the vendor to deliver contract amendments.
• Arranging vendor governance forums and ensuring attendance, materials are prepared and follow up actions/improvements delivered
• Follow up reporting/communications material produced as required
• Validate benefit claims/ongoing contract/vendor reviews and continuous improvements identified and delivered
• Oversight of Third-Party Engagement Management (TPEM) tasks completion, vendor performance, and all associated risk management for GBGF

Embedding Third Party Risk management

• Provide risk management support, subject matter expertise and direction for Third Party Risk related activities and issues in conjunction with the Global Third Party Risk Officer to achieve compliance for GCIO
• Act as a trusted advisor to senior GCIO stakeholders helping them understand third party risk impacts on business objectives
• Build credible relationships with a global team of Third Party Engagement Managers to create a robust risk management culture and ensuring skills / knowledge gaps are addressed so key governance roles in the TPRM landscape are effectively executed
• Provide strategic guidance during third party onboarding, risk assessments and issue resolution
• Act as the management interface between Technology and the Global Third Party Risk Utility

Knowledge & Experience / Qualifications

• Proven track record in technology vendor management role or project management role within the financial services industry, preferably within multinational banks
• Strong understanding of Technology operational management requirements for banks and knowledge of the external environment - regulatory, political, competitor and market
• Ability to translate technology strategy and align with vendors accordingly
• Experience of operating within a complex matrix environment
• Deep financial and commercial awareness
• Demonstrable experience in driving vendor performance, delivering service improvement plans and managing vendors across all contract types (T&M, Manage Services, hardware and software)
• Ability to manage and mitigate operational risk effectively
• Contract knowledge and able to design contracts to meet the requirements of the business
• Strong analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions to drive business outcomes
• Understanding of the HSBC Group and its strategy, structures and processes
• Knowledge of the external environment - regulatory, political, competitor and market

HSBCAZ/XA*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Software Development (GuangDong) Limited**