Associate Director, Software Engineering Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering Specialist.

Business:WEALTH & PREM SOLUTIONS TECH

Principal responsibilities

• Prioritising effort on supporting high priority Live Customer impacting incidents over ‘backlog items’.
• Working with global support/platform teams helping to coordinate service restoration and avoidance of outages.
• Supporting the transition of services into live environments using the License to Operate (LTO) framework.
• Ensuring that Service Operability requirements are given appropriate focus throughout the development and operations lifecycle.
• Ensuring support teams are adequately resourced and trained to successfully support the Live service/s as per Business requirements.
• Working with the Product Owner to ensure that technical debt is addressed through prioritisation of the backlog/work stack items.
• Applying Service Management to ensure the service meets defined Service Level Agreements, operates within the agreed Service Management framework, IT capabilities and costs.
• Working collaboratively within the Global Service Management team to define, implement& operate a global standard Service Management model.
• Ensuring incidents & problems are effectively managed, responded to and accurately documented within reporting systems, and that implementation of corrective and/or preventative action is coordinated.
• Ensuring DevOps Pods have the ability to support their own services in Live through completion of Non-Functional Requirements expectations
• Ensuring pods adhere to Incident, Problem and Change Management processes
• Ensuring retrospectives are conducted following high priority incidents and as required
• Attending the ‘Regular - Application Management - standup Meeting’ if called to discuss recent/live production incidents, and manage actions arising from the meeting through to completion.
• Attending weekly ‘Change Review Board’ to discuss upcoming changes
• Contributing to the ITSO Forum to identify continual service improvement opportunities, share best practice and common issues 
• Producing and publishing service operational metrics including SLA achievement e.g. Incident and Problem Management metrics as defined by the respective processes

Requirements

• Prior experience working in a DevOps environment
• Demonstrable experience in ITIL Operations / Service Management
• Experience of working in agile, lean and cloud environments
• Strong stakeholder management
• Strong Web based application development and production support / service recovery experience (preferably in banking / financial domain)
• Good understanding of APM tools e.g. Splunk, AppDynamics
• Able to make trusted and unbiased judgements
• Excellent analytical, problem solving and decision making skills.
• Strong management ability, motivating IT employees
• Strong ability to communicate effectively at both technical and managerial levels
• Ability to work in fast moving, highly demanding digital service environment

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***