Associate Director, Software Engineering

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering.

Business: IWPB Technology

Principal responsibilities

• Lead the evaluation and adoption of AI and ML technologies for CEAIA, with a focus on LLM, agentic AI, RAG, knowledge management, and emerging engineering patterns.
• Drive technical research, proof-of-concept development, and prototype delivery to validate new ideas and accelerate platform evolution.
• Define solution approaches and engineering patterns for AI use cases, ensuring they are scalable, maintainable, and aligned with enterprise standards.
• Partner with development teams to refine solution details, unblock technical issues, and support high-quality implementation across the delivery lifecycle.
• Contribute to the design and improvement of knowledge base, retrieval, memory, orchestration, and search capabilities that enhance CEAIA platform effectiveness.
• Work hands-on with technologies such as Python, PostgreSQL, APIs, vector databases, and cloud services to support solution design and delivery.
• Establish strong engineering practices across evaluation, testing, CI/CD, observability, and operational readiness for AI-enabled solutions.
• Work with stakeholders across business, product, architecture, and technology teams to identify opportunities, assess feasibility, and prioritise high-value innovation areas.
• Collaborate across multiple sites and different departments to drive alignment, delivery progress, and technical consistency.
• Provide technical leadership and practical guidance to engineers, helping raise the standard of AI engineering across the team.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Engineering, or a related discipline.
• 10+ years of experience in relevant technologies, with strong hands-on delivery experience across AI, ML, data, and enterprise technology solutions.
• Strong hands-on experience in AI and ML engineering, with a track record of delivering innovative solutions from concept through implementation.
• Deep knowledge of LLM and agent-based solution design, including prompt engineering, Agentic RAG, knowledge retrieval, memory design, and orchestration patterns.
• Experience building or improving knowledge management and knowledge base solutions for structured and unstructured content, including document parsing, indexing, retrieval, and search optimisation.
• Good understanding of machine learning and deep learning techniques, such as model training, fine-tuning, multimodal AI, computer vision, NLP, or speech-related applications.
• Strong hands-on experience with Python and solid working knowledge of PostgreSQL and related data technologies.
• Experience working with modern AI and engineering ecosystems, such as open-source AI frameworks, vector databases, APIs, and cloud platforms including AWS, Azure, or GCP.
• Strong prototyping and research capability, with the ability to assess emerging technologies and translate them into practical engineering solutions.
• Solid software engineering discipline, including testing, CI/CD, performance optimisation, observability, and production support considerations.
• Strong verbal and written English communication skills, with the ability to work effectively across multiple sites, cross-functional teams, and different business and technology departments.
• Proven ability to collaborate with stakeholders across regions and functions, align diverse requirements, and drive delivery in a complex enterprise environment.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (GuangDong) Limited***