Associate Director, Software Engineering

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering.

Business: CIB - GTS

Job ID: 36970

Principal responsibilities

1. Partner closely with the GTS application team to troubleshoot and resolve production issues.

2. Deliver high-quality support to the business, resolving production incidents within agreed SLAs.

3. Manage L1 production support resources across the MX region.

4. Oversee ticket trends, run closure quality checks, and complete thematic/root-cause analysis.

5. Own operational escalations and coordinate timely resolution of production issues.

6. Use AI tools to boost support efficiency and reduce repeat incidents.

Knowledge & Experience/Qualifications 

1. Bachelor’s degree in Computer Science (or related discipline) with 8+ years’ experience in application development, including at least 5 years in a team lead role.

2. Expert-level proficiency in Java and related technologies (e.g., Spring/Spring Boot, microservices, REST APIs).

3. Strong experience with SQL and database technologies (e.g., Oracle, MySQL, PostgreSQL).

4. Experience in banking systems and/or supply chain finance platforms is a strong advantage.

5. Solid software engineering fundamentals with a strong understanding of core design concepts and best practices; proven experience managing the full SDLC using Agile methodologies.

6. Strong written and spoken English, with the ability to communicate effectively in Cantonese.

What additional skills will be good to have?

A proactive personality with self-motivation. Good analytical, problem-solving and interpersonal skill

Able to work effectively under pressure.

E2E Development / Technical Lead

/WX

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***