Associate Director, Service Management Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Service Management Specialist.

Business: Enterprise Technology L3

Principal responsibilities

• Production Lead for RDM ASP, provide technical support to RDM Pods for production issues and resolve them promptly;
• Responsible to drive a reduction in all incidents and continually improve DORA metrics in RDM Pods
• Responsible to drive the teams to meet Technology Risk and Control Book (TRCB) target.
• Represent RDM in multiple control meetings, Service Resilience working groups and Service Management forums, connect with senior management and domain SMEs for these two GCIO priorities;
• The role will have a broad understanding and comprehensive appreciation across Service Management process and principles and depending on remit, may have or require more extensive knowledge of certain specific discipline(s) and the relevant processes
• Hands on in innovation to improve automation of production environment.

Knowledge & Experience/Qualifications  

• Considerable experience working within an IT service environment, preferably in an enterprise or a global environment. Proficiency in verbal and written English.
• Excellent problem solving and service support skills.
• Good relationship management skills.
• Understanding and experience of delivering within an Agile / DevOps environment using Jira.
• Understanding of Service Management principles, including some relevant service support experience.
• Self-motivated, able to work under pressure.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***