Associate Director, Delivery Management

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Portfolio Operations Lead.

Business: CTO DAO 

Principal responsibilities

• Lead workforce and cost visibility across the AME CDAO, managing headcount planning, vendor engagement, and operational performance tracking.
• Establish and maintain operational cadence—including business reviews, planning cycles, and governance reporting—to ensure organizational discipline and transparency.
• Ensure financial transparency and accuracy by overseeing Tech charges and cost allocation processes that reflect CDAO’s true operational benefit.
• Translate financial data into decision-ready insights through dashboards and variance analysis, supporting strategic resource allocation and cost optimization.
• Champion digital enablement of CDAO operations by automating reporting, billing, and performance management processes using AI and analytics tools (e.g., Power BI, Alteryx, Tableau).
• Embed a data-driven culture within day-to-day operations, promoting automation and analytics as core elements of operational decision-making.

Knowledge & Experience / Qualifications

• Bachelor’s degree in Business, Finance, Information Systems, or related field.
• 7+ years of experience in business operations, financial governance, or data-driven management, preferably in regional or technology-oriented environments.
• Proficiency in data visualization and automation tools such as Power BI, Tableau, Alteryx, or Excel.
• Strong analytical and stakeholder management skills, with experience coordinating across Finance, IT, and delivery functions.
• Proven ability to lead small teams and operate effectively across multiple countries within the AME region.Champion continuous improvement in portfolio delivery and reporting processes

What additional skills will be good to have?

• Cultivates Innovation: Creating new and better ways for the organization to be successful. Willing to challenge and change traditional approaches.
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Being Resilient: Rebounding from setbacks and adversity when facing difficult situations
• Manages ambiguity and ensures accountability: Operating effectively, even when things are not certain, or the way forward is not clear; holds self and others accountable to meet commitments.
• Persuasion & Conviction: Using compelling arguments to gain the support and commitment of others including senior executives; stepping up to address difficult issues and saying what needs to be said
• Risk Management: Balancing the execution at pace, with protecting the Customer and the Bank in decision making. Experience in make rounded decision that take all stakeholders into account. stakeholder management skills

HSBCTL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***