AVP Underwriting and Credit Operations, Operations Support and Strategic Initiatives

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP Underwriting and Credit Operations, Operations Support and Strategic Initiatives.

Principal responsibilities

Strategy-to-execution in ambiguous environments

• Lead problem structuring and options analysis where requirements are unclear; land recommendations and convert them into actionable delivery plans (scope, milestones, owners, dependencies, risks).
• Drive progress through disciplined follow-ups, escalation management, and decision capture.

Transformation of underwriting operations

• Champion and support change and transformation initiatives to improve efficiency, effectiveness, and customer experience.
• Partner with global, regional, and market teams to support end-to-end lending originations transformation initiatives.
• Promote continuous improvement and innovation mindset; identify opportunities through analytics, process reviews, and performance insights.
• Scan externally for tools/technologies/best practices that can improve operational efficiency and customer outcomes.

Run-the-Bank (RTB) governance & performance reporting

• Support effective running of the apex monthly governance forum by providing a comprehensive view of:
• Operational performance (KPIs/KRIs)
• Change roadmap and delivery status
• Establish effective reporting disciplines; provide concise, timely updates on plans, progress, issues, and successes.

Business and financial management (AOP / cost)

• Engage with GSC site heads to build and manage the Annual Operating Plan (AOP) for underwriting operations.
• Maintain oversight on costs and support delivery of productivity improvements and cost saves.

People engagement & capability uplift

• Support design and delivery of training/refresher programmes to improve performance and meet quality standards.
• Support implementation of employee development & engagement programmes (career/skills, reward & recognition, retention, talent management, succession planning).

Stakeholder management & cross-boundary collaboration

• Establish and maintain strong relationships with stakeholders to ensure work progresses at pace.
• Maintain strong partnerships with Product, Credit Risk, Digital Business Services (DBS), Transformation and Technology.
• Ensure effective engagement with GSC stakeholders to enable support architecture (desking, IT, HR, Finance, etc.).

Operational risk & controls

• Maintain robust operational risk and controls standards, including timely implementation of internal/external audit points and regulator issues.

Requirements

Essential

• Experience working in a multi-matrixed organisation engaging with executive-level stakeholders.
• Strong capability for working across cultures and geographies.
• Strong conceptual and analytical skills to craft and execute structured, hypothesis-driven analysis.
• Change management / transformation capability; project management and process reengineering/streamlining experience.
• Exceptional ability to multi-task across multiple strategic, high-priority initiatives.
• Ability to rapidly form effective relationships and influence at senior levels.
• Preferred (aligned to the standard role profile)
• ~10 years’ experience managing a Credit Risk function, preferably underwriting.
• Deep knowledge of credit origination processes end-to-end.
• Operational experience resolving operational challenges.

Language & communication requirements

• Fluent in Mandarin or Cantonese and English (spoken and written).
• Able to communicate in a BLUF (Bottom Line Up Front) approach for senior stakeholders (clear recommendation, rationale, and asks).

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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