AVP (Full Stack) - CRM

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP - CRM.

Principal responsibilities

• Design, formulate, implement, and maintain relevant web application using Java/Python/ReactJS for customer relationship management and business insight, and convert analytical findings/solutions that will lead to achieve business goals (revenue growth, anti-attrition, and increasing customer engagement, etc.). During the process, closely collaborate with relevant teams/parties to obtain the supports required for these tasks.
• Design and develop automation solutions using Python to streamline and increase productivity of existing operation processes.
• Manage the timely delivery of output, and effectively communicate with all stakeholders.
• Open-minded, be ready to be challenged in dynamic environment.
• Possess leadership skills prepare a data analyst to complete decision-making and problem-solving tasks.

Requirements

• University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline with minimum 8 years' working experience on data analytics.
• With solid experience of web application development, process automation, campaign leads / event triggers deployment, customer data analysis to drive omni-channel customer life cycle management.
• Strong knowledge on backend programming such as Java Springboot, Python FastAPI, restful API design and implementation, and React framework for frontend SPA, as well as database manipulation is a must.
• Experience in banking industry, customer relationship management, batch/real-time lead generation and decisioning, enterprise solution is a plus.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.