Divisional Head of Corporates - Guadalajara

The Divisional Head of Corporate will lead the Corporate Banking business across a specific Region which includes specific states of Mexican Republic, with responsibility for the Business Banking Upper, International Middle Market, and States & Municipalities segments. The role will focus on delivering sustainable business growth, strengthening customer relationships, managing risk and resources effectively, and developing a high-performing team.

The role holder will ensure the delivery of superior customer experience through well-trained colleagues, competitive products and services, and effective collaboration with product specialists and other HSBC business lines.

The role holder will also design and implement a commercial strategy focused on priority customers in Mexico, maximizing value for Mexico and the Group while supporting the objectives of the strategic plan. The role will ensure that the portfolio remains internationally focused and that effective collaboration is maintained across regions and customer segments.

Governance and Committee Memberships

IMM & BB Country ExCo meetings: Risk Management Meetings, Financial Crime Risk Management Meeting, ExCo offsites, other IMM % BB specific senior steering committees and ExCo.

Principal Accountabilities and Responsabilities:

• Lead the implementation and execution of the strategy across the West Region.
• Deliver annual operating plan objectives and key performance indicators, including:
  • Revenue, expenses and profit before tax
  • Asset and liability balances and Returns
  • Business growth and customer outcomes
• Build and maintain a sustainable business model aligned with the strategic plan.
• Allocate resources effectively to support current performance and long-term growth.
• Develop customer account plans, relationship strategies and pipeline management processes.
• Deepen customer relationships and maximise share of wallet through collaboration across products and segments.
• Ensure the effective use of the country balance sheet.
• Monitor risk-weighted assets, impairment charges and early loss indicators.
• Apply appropriate risk management tools and ensure that pricing reflects risk.
• Monitor sales activity and key productivity metrics to ensure that performance meets or exceeds market standards.
• Maintain compliance with all HSBC control and compliance standards.
• Foster a strong compliance culture across the region.
• Manage compliance risk in partnership with the relevant Compliance functions, ensuring that appropriate compliance resources and training are in place.
• Identify, assess, mitigate and control operational risks.
• Protect sensitive customer and Bank information.

Leadership & Teamwork:

• Set the long-term strategic vision and direction for the West Region.
• Translate the country strategy into clear priorities and practical actions for the region.
• Lead and motivate frontline teams to maximise their potential.
• Develop a high-performing and customer-focused culture.
• Lead the team in acquiring and developing appropriate customer relationships.
• Ensure the effective delivery of customers’ transactional and financing needs.
• Promote and demonstrate HSBC’s values and expected behaviours.
• Establish clear succession and career development plans.
• Identify critical roles and develop talent to support future business needs.
• Contribute to positioning HSBC as a bank of choice for customers.

Functional knowledge:

• Bachelor’s degree in Business Administration, Finance, Economics or a related discipline, or equivalent professional experience. Desirable Master Degree.
• 10+ year of relevant leadership experience in Corporate or Middle Market segments, or equivalent.
• Experience managing a business segment, geographical area or comparable business unit.
• Extensive knowledge of banking products and services.
• Demonstrated success in sales and relationship management.
• Strong experience in customer-facing roles.
• Strong understanding of lending, credit assessment and approval processes.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.