Sales Quality Review and Fraud Mitigation Manager - Fixed-term contract 12 months

The opportunity : Sales Quality Review and Fraud Mitigation Manager - Fixed-term contract 12 months

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Sales Quality team is a global team within the GPB CCO organisation. The role provides rigorous oversight and supervision of the advice given to clients by Front Office staff (inc. RM, IC, product specialist) ensuring that all advice and documentation meets regulatory and internal policy requirements. The team will help to define the standard of excellence for providing suitable advice which will ensure the right client outcome while mitigating risks to the business from both a regulatory and a litigation perspective.

Are you interested ? Do you have a comprehensive knowledge of the financial sector, services, products and regulations ? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

This is a role within an evolving team. Existing workflows and levels of understanding vary  across GPB’s Front Office teams, including Investment Counsellors and Product Specialists, This global function will focus on the establishment of clear quality standards and processes across all the Front Office. This will be done by leveraging established ways of working, adapting them to fit a global structure and rolling them out across all in-scope sites in GPB.

The work will be undertaken in an environment which is continuously subject to changes in legislation, and the jobholder has to ensure they are personally up to date with any complex/technical changes that occur. The jobholder will require sound technical competence across a wide number of areas and will need an excellent business judgement to deal with queries/issues raised by the Front Office.

In this role you will:

• Responsible for assessing and checking the quality of advice evidenced in the documentation received from the Front Office (RM, IC, product specialists). Review documentation to ensure it complies with industry standards, Regulatory requirements and with HSBC local regulation (FIM, Sales Quality Standards)
• Produce monthly Transaction sheets with details of the trade analysed.
• Produce reporting and MI to Sales Quality and wider GPB senior management on the activities undertaken by the Sales Quality team.
• Fraud aspect: Perform investigations on Fraud related cases raised in the mailbox or by Compliance

You should apply if you have:

• Comprehensive knowledge of the financial sector, services, products and regulations
• Capacity to communicate both written and oral English at all levels with confidence
• Comprehensive knowledge and understanding of HSBC Sales Quality Standards and Sales Procedures and application in a holistic planning approach
• Good knowledge of systems (Avaloq, EDMS) and fluent in Excel.
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.
• You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include:

• Health & meal allowance, public transport or (e-)bike allowance.

Our family-focused benefits can help you to support your loved ones and include:

• Days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave .
• Emergency Childcare with the Red Cross, free of charges for HSBC employees.
• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave.
• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme.

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.
• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.

You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices.

You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2025” in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
 
If you have a need that requires accommodations or changes during the recruitment process, please let us know.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers