Head of Avaloq Site Reliability Engineering

The opportunity : Head of Avaloq Site Reliability Engineering

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

This role primarily contributes to the management and support of the Global Avaloq Platform (Asia and Europe) from a reliability and performance viewpoint, ensuring changes for production meet the banks control standards for reliability and performance.

Are you interested ? Do you have extensive knowledge of Avaloq? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you! 

What you will do: 

The role will work pro-actively with the business, infrastructure, support and development teams to identify existing and new performance issues and work collaboratively to identify and support the development of solutions to address the identified issues. 

This role will ensure all solutions are implemented and tested thoroughly on development environments and provide a technical agreement to production deployment in support of the mandatory business approval.  

The role will also work closely with the infrastructure teams managing the performance of development and production environments ensuring the platform infrastructure configuration meets the performance objectives to meet business service level agreements (SLA’s).

In this role you will:

This role will take responsibility for the following areas for both Europe and Asia Avaloq Installations:

• Provide technical assistance to support team for production incidents that impact system instability and performance issues to help identify root cause of issue.
• Build solution themselves and/or work with subject matter expert (SME's) from HSBC or Avaloq to implement long term solution to production issues preventing their recurrence and improving performance and resilience.
• Implement Monitoring and Alerting tooling to assist them in ensuring changes to production environments do not degrade stability or performance.
• Pro-actively Identify, analyse, document and prioritize for resolution, issues causing production stability problems that could impact the ability of the bank to perform its normal private banking activities on all.
• Define and maintain the strategy for maintaining platform stability and resilience.
• Manage the prioritization of the work to be implemented to improve platform stability and ensuring the work is delivered on time and within budget.
• Working with Avaloq SME's provide estimations on the time and cost of implementing new Site Reliability Engineer (SRE) tooling and improvements.
• Take ownership of the implementation of any new monitoring required to enhance SRE capabilities. 
• Provide mentoring and training to the support team to build skills to become Site Reliability Engineers to build further in house capability and accelerate SRE practices on the Avaloq platform.  

You should apply if you have:

• Excellent understanding of all functional domains in the Private Banking Domain managed by the Avaloq Platform.
• Avaloq release management and development background.
• Deep understanding of Avaloq software engineering, infrastructure design, and Avaloq applications.
• Hands-on experience in monitoring and troubleshooting the Avaloq platform using tooling such as AWR reports, flamegraphs, log analysis tool and/or similar tooling.
• Excellent understanding of security principles & best coding/performance practices on the Avaloq Platform.
• Excellent Avaloq coding skills. 
• Strong communication and collaboration skills with experience of working with multi-cultural teams.
• Proven ability to deliver improvements into production environments within agreed timelines.  
• Self-motivated with the ability to think and act independently to drive a change in the development culture.
• Fluency in French and English. 
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit. 

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

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For further information on building your career at HSBC, please visit: www.hsbc.com/careers