Client Lifecycle Management Analyst - Fixed Term Contract 12 months

The opportunity:

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The Client Lifecycle Management Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

Are you interested ? Do you have proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry ? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you!

What you will do: 

The Client Lifecycle Management Analyst is responsible for managing all Client Lifecycle Management tasks related to Customer life cycle events.

For all types of risks levels to meet applicable legal, regulatory requirements as well as HSBC policies and procedures (Customer Due Diligence (CDD), Anti-Money Laundering (AML) and Sanctions), He/She will have to depending on the assigned pool of activities (Onboarding / CDD Modification / Periodic and Event Driven Reviews (PEDR));

• Onboarding: Analyse, validate and ensure Customer Onboarding: perform documentation review (banking forms, CDD documentation, corroboration), Know Your Customer (KYC) /Know Your Transactions (KYT) information, screening activities
• CDD Modification: Analyse, validate and register all the Account modifications (CDD / Tax (FATCA / QI / US Person Policy) and CRS): perform input on structure update, person creation, documents registration, blocking / unblocking account activity and Customer Data Management /CDM) issue creation/update within the systems
• PEDR: Complete and manage trigger events, periodic and event driven reviews: perform due diligence activities on KYC/KYT information, Account Activity Review and conduct screening activities

This person will deliver consistent and practical end-to-end operational support to client facing teams, providing first-class client experience to both internal (client facing) and external clients, ensuring compliance with internal and external guidelines and regulations for this key client stage. He/She will report to CLM. Production Lead.

 In this role you will:

• Provide advisory and operational support to front office staff for all new or existing to bank customers CLM activities, meeting the following objectives:
  • Direct client engagement
  • Customer Onboarding
  • CDD modification management
  • PEDR overdues within threshold
  • Quality metrics within thresholds
  • Adherence to CDD guidelines and risk appetite
  • Assess whether such clients match the risk appetite of the Group and the Bank 
  • Preserve the reputation of the HSBC Group and
  • Protect the Bank from a possible financial crime exposure
• Drive the client experience efforts in line with CLM’s client experience strategy focusing on working proactively supporting the FO managing existing clients in a cohesive and meaningful manner.
• Maintain highest standard of excellence in client service across the team and with individual portfolio through a range of initiatives.
• Deliver consistent fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

You should apply if you have:

• Knowledge of EUNINT and/or MENA markets specifies from a KYC/KYT perspective
• Proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry
• Minimum of a B.A. degree or relevant work experience
• Experienced in due diligence activities (screening and researches)
• AML certifications (i.e: ACAMS or Vision Compliance or similar)
• Experienced in due diligence activities (screening and researches)
• Excellent communication skills
• Experienced in roles involving client facing activities (i.e: meetings)
• Can-do and problem solving attitude
• At ease under pressure and demonstrating good resilience
• Strong teamwork initiative
• Ability to work professionally with all levels of staff and management
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit.

 Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

 What you’ll get in return:

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers  

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