Client Lifecycle Management Analyst, Quality Assurance

The opportunity : Client Lifecyle Management Analyst,  Quality Assurance 

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.
The Client Lifecyle Management Analyst, Quality Assurance will work closely with PBRSG (PBRS - Guernsey Branch) Client Lifecyle Management (CLM) Teams to ensure completion at required quality standards. This role includes an element of coaching and training of Customer Due Diligence (CDD) based on trends from Quality Assurance to maintain compliance, sharing best practices in order to drive improvements in customer service, quality and consistency against standards and frameworks, performing diverse set of controls. 

Are you interested ? Do you have experience in Quality Assurance for CLM, reviewing onboarding and periodic reviews, identifying trends, and coaching teams to improve quality and consistency? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you! 

What you will do: 

The Client Lifecyle Management Analyst, Quality Assurance will review a sample of completed Onboarding and Periodic Reviews to ensure all areas of risk and financial crime risk are considered by the business and CLM Teams / Relationship Managers and work with them to ensure the correct remedial action taken in line with the Banks’ attitude to risk. The key areas of responsibility are as follows: 

• Maintain the quality of the CDD end to end process has been followed correctly for onboarding and existing to bank clients 
• Perform controls related to PBRS CLM activities (Tax related control, static data changes etc.) 
• Quality check a percentage of finalized cases depending on the risk rating 
• Feedback of errors and common trends to CLM, Front Office teams and the Business 
• Support the Quality Control Manager by organizing and running of group training sessions to enhance quality results 
• Ensure PBRSG CLM due diligence reviews are undertaken to the required quality and detail on a timely basis, Recommending/undertaking further due diligence where required
• Guarantee a conclusion is reached with regards to risk, additional due diligence 
• Communicate effectively and have the ability to lead discussions regarding complex queries with Quality function, Compliance, Relationship Management (RM) or Front Office contacts 
• Timely and accurate reporting of Subject Matter Expert (SME) / Compliance related Management Information
• Provide support, training and coaching to the PBRS CLM Teams on interpretation of the guidance 
• Undertake reviews of extended due diligence to assess risk
• Provide comments and helping the Specialists / Front office to escalate to frontline for agreement and approval 
• Perform research via internal and external sources, gather and analyze documentation in accordance with local regulatory

In this role you will:

• Complete quality assurance checks to ensure standards are met and also in line with Key Performance Indicators (KPIs) 
• Consider customer impact and business outcomes and act as escalation point for any Quality related concerns 
• Build strong network relationships to ensure the delivery of remediation programs are met to a high standard
• Gaurantee that minimum internal and external regulatory requirements are met 
• Ensure concerns are highlighted through the correct escalation process 
• Support CLM Teams and Front Office in updating Periodic and Event Driven Reviews (PEDRs) and Account opening profiles in accordance with the Group Policy 
• Assist CLM Teams and Front Office in producing timely, high quality CDD profiles and address quality issues 
• Have a good understanding of the Global Private Banking (GPB) Policy, Line of Business procedures, local regulatory requirements and Desk Instruction Manuels (DIMs)
• Understand and comply with internal control standards with no breaches of regulatory requirements complete
• Support Production teams to implement changes to the GPB policies effectively
• Work collaboratively across the organization – ensuring first-class relationships with Chief Operating Office (COO), the Front Office, HOST, Financial Crime Compliance (FCC), Legal and the local leadership team 
• Develop a network of contacts throughout the private bank to ensure advice and guidance is accurate 
• Challenge own knowledge to develop continuous learning on and off the job 
• Operate with flexibility and adaptation according to workload variations
• Take personal accountability for keeping their risk knowledge up to date and completes mandatory learning promptly 
• Resolve all identified issues promptly and escalate as appropriate to ensure timely awareness of any material concerns
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, escalating control weaknesses
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

You should apply if you have:

• Working knowledge of Anti Money Laundering, regulatory compliance and controls within the banking and financial services industry 
• Can-do and problem-solving attitude 
• At ease under pressure and demonstrating good resilience 
• Strong teamwork initiative
• Good research and communication skills
• Ability to work professionally with all levels of staff and management
• Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.) 
• Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect) 
• Minimum of a Business Administration degree or relevant work experience 
• Fluent in English and French both written and spoken 
• International profile with practice in another countries and multi-cultural experience is a plus 
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.
 
What you’ll get in return:

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

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For further information on building your career at HSBC, please visit: www.hsbc.com/careers