Sales Quality Manager, IWPB BRR UTILITY

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sales Quality Manager, IWPB BRR UTILITY.

Principal responsibilities

• Perform review of Wealth and Retail trades in accordance with the Group Standards and local regulatory framework
• Support the implementation of SQ Operating Procedures,Sales Quality principles and guidelines on a timely manner and ensure full adherence.
• Lead the quarterly reporting exercise to MAS regarding the Balance Scorecard Framework
• Ensure queries raised with or from the sales force are resolved satisfactorily
• Perform Root Cause analysis (RCA) of the issues identified and ensure the RCA commentary is relevant in line with the Group Guidelines
• Deal with enquiries from the sales force, customers and third parties

Requirements

• Knowledge of Financial Services/industry/Wealth and Insurance products/regulations
• Comprehensive knowledge and understanding of HSBC and IWPB Sales Process and Procedure
• Risk mindful and Strong analytical ability
• Communicate at multiple levels with good command in English and Chinese
• Strong stakeholder's management and collaboration capability
• People and process management experience, including migration/project governance
• Proficient in Word,Excel, Powerpoint

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.