SENIOR FRAUD OFFICER

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - Fraud Operation

Principal responsibilities

• Domain Experience - Min 2 years fraud or financial services or customer service experience
• Communication - Effective conversational skills, Proficient in both spoken and written English/ Cantonese/Mandarin.
• Excellent communication and customer service skills
• Basic understanding of MS Office. etc.
• Flexible to working in a 24x7 process in rotational shifts, including weekends
• Multitasking Ability - Toggle between Multiple applications and ability to work on multiple task.
• Detail oriented - Research and patiently review the case
• Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions.
• Domain Knowledge Curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends.

Requirements

• Fraud detection or investigation work experience, retail banking, credit card and consumer finance background is a plus.
• Customer Focused centricity
• Solution Oriented Mindset
• Proactive with willingness to help
• Contribute to process improvement and creating controls
• Ability to differentiate between Fraud and Non-Fraud
• Have a strong team spirit and ability to work under pressure.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.