SENIOR FRAUD OFFICER

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - Fraud Operation

Principal responsibilities

Fraud operation act as a security guard of the bank, it is a critical element of the WPB credit risk management life cycle which minimize potential losses, protect customer and bank interest by effective customer/account activities monitoring, detecting and preventing fraud for credit card, loans, insurance applications, the process includes contact customers to verify the details and take necessary actions based on the responses received from the customers. Review, investigate, remediate and escalate fraud risk matters in line with Global Fraud procedures.

Requirements

We are looking for someone passionate about protecting our customers and fighting fraud. As a Fraud Operations Senior Analyst, you will confidently review customers’ financial data, identify and query potentially fraudulent activity, and make judgements following highly interactive conversations with our customers.

Fraud Specialists are responsible to detect and investigate Fraud. Fraud Examiners need to be able to analyze financial data accurately. To do their jobs effectively, they need to be able to look at billing trends and detect any irregularities that may be present. They are expected to report any suspicious transactions and claims that may be risky to the financial institution and the customers.

The process includes contact customers to verify the details and take necessary actions based on the responses received from the customers. Review, investigate, remediate and escalate fraud risk matters in line with Global Fraud procedures.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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