Manager BFCR, Insurance (QA)

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager BFCR, Insurance.

Principal responsibilities

• Work closely with CDD and EDD Analysts and Quality Control (QC) to support Insurance Quality Assurance, ensuring high-quality customer CDD/EDD profiles in line with HSBC policies and standards across onboarding and periodic reviews; Share team management responsibilities with EDD & QC team manager
• Support the design and ongoing enhancement of the Quality Assurance operating model, ensuring consistent adoption of standards across all entity markets
• Provide governance and oversight of market CDD/EDD outcomes to drive consistent and satisfactory quality
• Co-work with EDD&QC team manager to provide management support to the team, i.e. case prioritization & coaching
• Conduct quality assurance and thematic reviews to confirm consistent application of CDD/EDD policies and procedures
• Perform sampling to assess the completeness, accuracy, and consistency of CDD/EDD data captured during onboarding, periodic reviews, and event-driven reviews
• Produce, track, and analyze sampling results; provide clear feedback and agree actions with relevant stakeholders in markets and ASP (e.g., CCO, Business Management, Front Office, CDD/EDD, BFCR, FCC, and Tax)
• Develop and deliver targeted training on key concepts and recurring issues in the CDD/EDD due diligence process (e.g., Source of Wealth, financial crime indicators, tax transparency, CRS, and FATCA)
• Partner with stakeholders across markets and ASP to provide guidance and clarification on CDD/EDD policy requirements and expected standards
• Support internal and external audits and second line of defence reviews relating to CDD/EDD, including coordinating responses and ensuring consistent implementation of agreed recommendations
• Identify opportunities to streamline CDD/EDD workflows and procedures to improve end-to-end efficiency and productivity
• Deliver ad hoc projects and initiatives as assigned

Requirements

• Minimum 6–8 years’ experience in banking or insurance with relevant AML/KYC exposure (e.g., CDD, EDD, screening), including at least 5 years’ experience conducting quality reviews of client profiling (CDD/EDD) across customer types such as Individuals, Entities, Trusts, and Personal Investment Companies/Vehicles (PIC/PIV). Team management experience is an advantage.
• Strong knowledge and practical experience of KYC/AML regulations
• Candidates with strong Source of Wealth (SoW) validation experience for High-Net-Worth (HNW) customers and insurance product knowledge are preferred
• Ability to implement Operational Risk Management Framework, Group risk management policies and procedures
• Experienced in the risk management field, with a proven ability to support business growth while consistently applying robust risk management disciplines and controls.
• Strong data analytics skill
• Ability to deliver at pace with a strong focus on results, while managing multiple priorities
• Ability to handle crisis situations and make appropriate, timely decisions
• Proactive and business-oriented, with the ability to prioritise and manage conflicting demands; able to assess stakeholder needs to improve customer experience; resilient under pressure and able to provide best-in-class solutions
• Ability to work well under pressure with a high degree of accuracy
• Ability to execute and deliver project tasks within budget and timelines, with high-quality outputs
• Excellent interpersonal and customer service skills, with a customer-centric approach
• Proficient in English, Cantonese and Manderin
• Ability to build relationships and work collaboratively within WPB and across lines of business
• Able to work independently with minimal supervision
• Proficient in Microsoft Word, Excel, and PowerPoint

What additional skills will be good to have?

• Certification in AML/CFT-related courses will be an added advantage
• Experience with, or the ability to apply, RegTech and/or AI solutions will be an added advantage
• Proficiency in additional languages relevant to key markets will be an added advantage

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

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