MGR - ONBOARDING AND ACC OPENING

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of MGR - ONBOARDING AND ACC OPENING

Principal responsibilities

• By forecasting and reviewing the work volume against resources required and motivating and directing staff to achieve high standard of efficiency to meet the agreed service standard and customers’ needs.
• Optimizing resource utilization by planning and allocating resource across all sub-divisions of Tax Utility after actively cross-training staff competence.
• By regularly reviewing the procedures and end-to-end processes and putting forward recommendations to automate transaction processing and modifying procedures and improve operational control.
• Acting as the focal point of advocating and implementing business process re-engineering and evaluate cost benefit result of the streamline of Tax Utility.
• By adhering to the Group’s agreed processes / procedures – achieving a satisfactory Audit report. Comply with procedures and diary watch and compliance requirements across the section.
• Driving and encouraging constructive cross-country and cross-business teamwork through collaboration and matrix management. 
• Ensure effective communication of strategy, objectives and priorities across the team.

Requirements

• BA degree in Business or Management related.
• 5-7 years of experience in project or process management.
• Excellent communication skills in both English and Chinese.
• Strong attentiveness to detail, with ability to work independently and under pressure.
• Good experience in Project Management and process improvement initiatives.
• Good communication, interpersonal and organization skills.
• Good knowledge of MS application software, strong analytical and strong problem solving skills.
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes.
• Proficiency in both English and Chinese, strong communication, negotiation and influencing skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.