Insurance Underwriting Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Insurance Underwriting Specialist.

Principal responsibilities

• Perform underwriting assessment and review the suggested cases from junior underwriters on both medical/non-medical cases
• Develop and implement underwriting policies, procedure guidelines
• Conduct exceptional reporting, investigate and resolve discrepancies by collaborating with stakeholders (finance, operations, IT, etc) to ensure fulfillment of internal and external guideline and regulatory requirement.
• Ensure timely escalation if any adnormal and follow with related reporting protocol accordingly.
• To implement company programs, manage the team performance and initiate improvement initiatives in order to provide quality service to customers and improve operation efficiency
• To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role
• Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team.   Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.

Requirements

• At least 3 years of full underwriting experiences and medical standard authority or above
• Solid experience in backend insurance operations or full underwriting process.
• Excellent verbal and written communication skills and interpersonal skills in Chinese and English
• Competency in Microsoft applications including Word, Excel, Outlook, PPT. Capability of workflow and procedure writer.
• Strong self-motivation and ability to work under pressure and strong job commitment
• Ability to analyze systems, procedures, products and suggest improvements
• Good analytical skills, together with the ability to support decisions with sound reasoning
• Problem solving skills with the ability to work independently and to the highest level of accuracy and accountability
• Ability to organize work independently and as part of a team
• Ability to work under pressure, both autonomously and within Problem solving skills with the ability to work independently and to the highest level of accuracy and accountability
• Strong decision making, negotiation and consultative skills

You’ll achieve more when you join HSBC.

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